Shipping and Returns

Shipping

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you of the delay at which time you may opt for a refund for the total amount of your order, using the original method of payment.

Delivery Location 

Items offered on our website are only available for delivery to addresses within the continental United States. Any delivery outside the continental United States, please contact us with special instructions.

Delivery Time 

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on [ Saturdays or Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

Customer is required to be present at the time of delivery or additional charges may apply.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at (844-833-2955).

Questions

If you have any questions about the delivery and shipment or your order, please contact us at (844-833-2955).

Returns

Refunds

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale, promotional, special or custom orders and clearance items are non-refundable.

To follow-up on the status of your return, please contact us at (844-833-2955).

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at (844-833-2955) with details of the product and the defect. You can send the item you consider defective to:

Freespirit Recreation
63043 Plateau Drive
Bend, Oregon 97701

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions 

Some items are non-refundable and non-exchangeable. These include:

Sale items, promotional items, special or custom orders, returned items, used, clearance and damaged items.

Shipping

To return the item you purchased, please mail it to:

Freespirit Recreation
63043 Plateau Drive
Bend, Oregon 97701

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.